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Filament Maker Screw Removal

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louis
(@louis)
Member Admin

Thank you so much @arno3dprint  !

This positive feedback is very motivating 😉 

Timo and I are doing our best to try and help all our customers achieve good results.

Always a pleasure to assist !

Best regards,
Louis

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Posted : 19/05/2021 9:19 am
jaime123
(@jaime123)
New Member

@louis
Good afternoon,
i also had this problem with my machine and the extruder screw got blocked with a steel rod. I would love if you could also send me the instructions to get out of this mess.
Kind regards

ReplyQuote
Posted : 01/06/2021 2:50 pm
louis
(@louis)
Member Admin

Dear @jaime123 ,

I am very sorry about the situation and the delay. 

Our Support Platform was down, momentarily. 

I just sent you an email with additional info. 

Please let me know if you have any questions and/or if there is anyting else I can do for you. 

Looking forward to seeing your Filament Maker back on its feet 😉 

Best regards,
Louis

ReplyQuote
Posted : 07/06/2021 2:50 pm
jsummers
(@jsummers)
New Member

@louis

I will be experimenting with various filament blends and may need to do a more thorough clean of the extruder screw in between blends. Could you please send me a copy of the extruder screw removal manual please?

Sincerely,

Jason

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Posted : 10/06/2021 2:33 pm
louis
(@louis)
Member Admin

Hello Jason @jsummers  ,

Thank you for participating here !

I just sent you an email with more info (and warnings 😉 ).

Because this can be of interest to all our users, I would like to remind that removing the screw and cleaning the Filament Makers are difficult operations. 
We prefer, by far, to work with purge materials : 
- typically Devoclean MidTemp EZ (below 300°C, for 95% of all thermoplastics) at the end of each extrusion session. This is a mandatory step. 
- once in while, or when working above 300°C, we perform a very potent purge with Devoclean HighTemp

By doing this thorgouhly, we have not noticed any contamination issues. 
More info here : https://support.3devo.com/purging-your-filament-maker/

That being said, I wish you good luck in removing/cleaning the screw. 
Please let me know how that goes and/or if I can assist with anything else

Best regards,
Louis

ReplyQuote
Posted : 18/06/2021 8:36 am
SzymonPK
(@szymonpk)
New Member

Hello.
I also have a problem with my machine and the extruder screw got blocked. I will be very grateful if you could also send me the instructions how to remove the screw.
Kind regards

Szymon

ReplyQuote
Posted : 23/09/2021 4:57 pm
timo liked
Frank
(@frank)
New Member

Hi @louis,

the filament maker i use, was already used by different people with a lot of different materials for research projects. I want to be sure that the extruder screw is cleaned properly. For that i would be awesome if i can get the manual as well. In addition is there any chance to get the dimensions of the hopper and the extruder screw?

 

best regards,

Frank

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Posted : 07/10/2021 8:41 pm
HansC
(@hansc)
New Member

Hello @louis could i recieve the manual on how to remove the screw? A small metal bit was dropped into the screw and i need to remove it. Thank you

- Hans

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Posted : 14/10/2021 3:22 pm
HansC
(@hansc)
New Member

Hello @louis Did you recieve my email with the information you asked for?

 

best regards

Hans

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Posted : 20/10/2021 9:14 am
louis
(@louis)
Member Admin

Dear @hansc ,

I am very sorry. I took me a bit more time than expected because I was giving a Devotraining this week and could not manage the flow of emails at the same time.

I did send you some info yesterday morning. 

Please let me know if you didn't receive it, or if you hav any additional questions

Have a great weekend

Best regards,
Louis

ReplyQuote
Posted : 22/10/2021 3:43 pm
Zocchi
(@zocchi)
New Member

Hello @louis, could you send me the step-by-step guide for removing the screw? Thank you in advance.

Giada

ReplyQuote
Posted : 02/11/2021 9:12 pm
timo
 timo
(@timo)
Member Admin

Hello Giada (@zocchi),

I have sent you the instructions via e-mail!

Best regards,

Timo

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Posted : 04/11/2021 10:11 am
Zocchi liked
dan14288
(@dan14288)
New Member

@timo 

Hi, please could you send that manual to me as well please?

ReplyQuote
Posted : 08/11/2021 12:03 pm
Zsombor
(@zsombor)
New Member

@timo Hey, can I also get the manual? The nozzle came out due to high pressure, and now I can't put the ferrule ring back on the nozzle.

ReplyQuote
Posted : 09/11/2021 6:47 pm
fauler2
(@cancolagfau)
New Member
Posted by: @louis

Hello @niftylift ,

Thank you for this detailed and illustrated explanation. 

I am sorry about the situation. This is a rather tricky issue. There is a chance we can fix this without having to ship the Filament Maker back to us, but the procedure might fail. It could save you can some time, so I think it is worth giving it a try 😉 

I will send you a full explanation by email as soon as possible : next week. I would like to access the 3devo facility and take pictures of the inside of the machine, to illustrate my explanation.
I sincerely apologize for this delay.

If there is anything else I can do for you, please let me know !

Hello Louis,

 

unfortunately, we have the same issue with our Filament extruder. Could you please send me the same manuel as well?

 

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Posted : 11/11/2021 2:03 pm
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