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Shredder does not start

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pascal31
(@pascal31)
New Member

At power up, we do not have the 2 green lights on.

The start button does not launch it.

The shredder is brand new. What is missing ?

Thank you,

Best regards,

Pascal

Quote
Topic starter Posted : 02/03/2020 3:21 pm
timo
 timo
(@timo)
Member Admin

Hello Pascal,

Did you check if everything is closed and correctly in place? (Hopper and filter screen in place, and interlock guard door closed)

The following article describes more possibilities: Troubleshooting: When the shredder does not start.

Please let me know if you are able to find the cause or not!

Kind regards,

Timo

 

This post was modified 2 years ago by timo

Best regards,

Timo

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Posted : 03/03/2020 9:10 am
Billyboyclyde
(@billyboyclyde)
New Member

@timo Hi 

This is Tim from 3D FilaPrint - we are having the same problem - shredder switches on and the fan comes on - but the 2 main lights are not illuminating.  The machine worked for a good 20 minutes beforehand.  We switched it off to clean - all seems to have been put back in place correctly.

We have followed the troubleshooting guide from start to finish, including the main interior switch under the hood, which was set correctly and also tested the fuse, which is ok, but still no luck, the shredder will not power up.

Any ideas what to do next?

Thanks Tim

ReplyQuote
Posted : 15/09/2020 3:12 pm
timo
 timo
(@timo)
Member Admin

Hi @billyboyclyde,

This problem could be caused by the inductive sensors. I have sent you a private e-mail with a manual on how to check this. I am not sharing it on here, because it explains a way to bypass the machine's safety mechanisms 😊 .

Best regards,

Timo

ReplyQuote
Posted : 16/09/2020 8:33 am
Billyboyclyde
(@billyboyclyde)
New Member

@timo Thx Timo

 

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Posted : 16/09/2020 9:49 am
AlXer
(@alxer)
New Member

@timo Hi Timo, we are having the same issue as @billyboyclyde. It feels as if there is an issue with the inductive sensors. Is it possible to get the instructions to check this as well? Thank you

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Posted : 20/01/2021 6:29 pm
timo
 timo
(@timo)
Member Admin

@alxer

My apologies for not getting back to you sooner, I have just sent you an e-mail!

Have a nice day :) 

Best regards,

Timo

ReplyQuote
Posted : 26/01/2021 9:45 am
yusuf.mulla@ri.se
(@yusuf-mullari-se)
New Member

HI,

i have exactly same problem as described above. shredder all of sudden isnt starting. its almost new machine not  used more than 3-4 times max. 

 

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Posted : 21/04/2021 1:49 pm
yusuf.mulla@ri.se
(@yusuf-mullari-se)
New Member

@timo  can you please email me how to trouble shoot this inductive sensor issue ?

ReplyQuote
Posted : 21/04/2021 1:50 pm
louis
(@louis)
Member Admin

Hello @yusuf-mullari-se ,

I am very sorry about this situation.

Thank you for letting us know.

I am going to send you the guide by email in just a minute.

If there anything else I can help you with, please let me know.

Best regards,
Louis

ReplyQuote
Posted : 23/04/2021 11:12 am
GermainL
(@germainl)
New Member

Hi,

I have almost the same issue.

I just received the shredder. I use it 1 hour (700 gr PLA)

But now it does'nt work anymore.

The two green light are ON.

I press the green button 1 second, it light on and the red button turn off. But the motor doesn't rotate. And the two green light are still ON.

Same with reverse button.

(I waited 1h, the motors seems totaly cool)

 

Any tips or action to know where is the problem ?

 

Kind Regards

ReplyQuote
Posted : 29/04/2021 2:44 pm
louis
(@louis)
Member Admin

Dear @germainl ,

Thank you very much for this detailed explanation. 

I am very sory about this situation. That does not seem to be caused by the magnetic switches or the temperature, since both lights were green. 

This must be related to the inductive sensors. 

I will send you an email in just a minute. 

Please let me know if there anything else I can help you with. 

Best regards,
Louis

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Posted : 03/05/2021 8:46 am
CamosunInnovates
(@camosuninnovates)
New Member

Add another to the list. I am also having an issue with the shredder, same as above. Only the Current indicator is on. I haven't even used the machine yet.

ReplyQuote
Posted : 19/05/2021 4:34 pm
louis
(@louis)
Member Admin

Hello  @camosuninnovates  ,

I am sincerely sorry about this inconvenient situation. 

Our team is investigating the matter to find the source. 

I just sent you an email with the details.

Please let me know if there is anything else I can do for you

Best regards,
Louis

ReplyQuote
Posted : 24/05/2021 1:50 pm
CamosunInnovates
(@camosuninnovates)
New Member

@louis Unfortunately you have my colleagues email, and he has not been in the office. I have been in contact with your colleague Mike. He's going through some other troubleshooting with me.

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Posted : 31/05/2021 10:18 pm
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