Shredder does not start

@timo Hi 

This is Tim from 3D FilaPrint - we are having the same problem - shredder switches on and the fan comes on - but the 2 main lights are not illuminating.  The machine worked for a good 20 minutes beforehand.  We switched it off to clean - all seems to have been put back in place correctly.

We have followed the troubleshooting guide from start to finish, including the main interior switch under the hood, which was set correctly and also tested the fuse, which is ok, but still no luck, the shredder will not power up.

Any ideas what to do next?

Thanks Tim

Posted by: @billyboyclyde

@timo Hi 

This is Tim from 3D FilaPrint - we are having the same problem - shredder switches on and the fan comes on - but the 2 main lights are not illuminating.  The machine worked for a good 20 minutes beforehand.  We switched it off to clean - all seems to have been put back in place correctly.

We have followed the troubleshooting guide from start to finish, including the main interior switch under the hood, which was set correctly and also tested the fuse, which is ok, but still no luck, the shredder will not power up.

Any ideas what to do next?

Thanks Tim

I have this exact issue. Could I get the guide by email?

Posted by: @elec-workshop

Posted by: @billyboyclyde

@timo Hi 

This is Tim from 3D FilaPrint - we are having the same problem - shredder switches on and the fan comes on - but the 2 main lights are not illuminating.  The machine worked for a good 20 minutes beforehand.  We switched it off to clean - all seems to have been put back in place correctly.

We have followed the troubleshooting guide from start to finish, including the main interior switch under the hood, which was set correctly and also tested the fuse, which is ok, but still no luck, the shredder will not power up.

Any ideas what to do next?

Thanks Tim

I have this exact issue. Could I get the guide by email?

 

We have the exact same issue .. Could you send us the email as well? It's really disappointing to now read all these comments. Maybe you can fix this issue permanently in the future?

Thanks!

@timo Thx Timo

@timo Hi Timo, we are having the same issue as @billyboyclyde. It feels as if there is an issue with the inductive sensors. Is it possible to get the instructions to check this as well? Thank you

@alxer

My apologies for not getting back to you sooner, I have just sent you an e-mail!

Have a nice day :) 

Dear @germainl ,

Thank you very much for this detailed explanation. 

I am very sory about this situation. That does not seem to be caused by the magnetic switches or the temperature, since both lights were green. 

This must be related to the inductive sensors. 

I will send you an email in just a minute. 

Please let me know if there anything else I can help you with. 

Hello  @camosuninnovates  ,

I am sincerely sorry about this inconvenient situation. 

Our team is investigating the matter to find the source. 

I just sent you an email with the details.

Please let me know if there is anything else I can do for you

@louis Unfortunately you have my colleagues email, and he has not been in the office. I have been in contact with your colleague Mike. He's going through some other troubleshooting with me.

Dear @camosuninnovates  ,

Thank you very much for letting me know. 

I am sorry about that little obstacle/misunderstanding. 

Indeed, after I share our diagnosis guides, Mike is our specialist who can take over difficult hardware cases. 

I am sure he will do his best to get your Shredder up and running again asap. 

Once again, I am very sorry that you are facing all these issues. 

Please let me know if there is anything else I can do for you

Dear @davlopez4 ,

Thank you very much for letting us know.

It seems that your situation is slightly different. The fact that both lights are green indicates that there should not be any sensor issue. 

I shared 2 guides with you by email, that should help us identify the cause. 

If I understand the situation correctly, it is possible that something got stuck in the knives and prevents the movement. I advise you to open the shredding compartment (as described in the link in the email) and look out for any small unexpected particle stuck near the blades. Taking out the filter screen is also a good idea. 

It would be great if you could report your findings to me. A short 5sec video of you trying to press the start button may help.

Please let me know how I can help you further

Hi @louis,

Thanks for sending me the guides.

I checked the blades, but there were no particles that were stuck. I have attached a video of the issue to make it clearer.

Thanks

Hi @louis ,

I had an issue uploading the video in my last response. I have attached it to this one.

Regards,

Hello @svyska,

It is very unfortunate hear about your situation. In the following article is described what could cause the issue you are facing and how it could be fixed.

https://support.3devo.com/starting-up-the-shr3d-it/

This manual should guide you to identify and solve the issue. However, if it does not work or you have any questions feel free to ask.

Kind regards,

Lucas 

Hello @svyska,

It is unfortunate this did not solve your issue. I have forwarded your case to my colleague Mike as he is our specialist regarding hardware related issues.

Mike will contact you directly by email to provide you with assistance. 

If there is anything else I can help you with please let me know.

Kind regards,

Lucas

Hello @svyska,

I am very sorry about this strange situation with the blockage of the emails. I will try to find out what is causing this.

When looking at your other post: ( https://support.3devo.com/community/shredder-related-issues/shredder-is-checked-but-not-starting/ ) No video is visible for me. Could you please check if something went wrong with the upload and try to reupload it again. Thisway I can forward it to Mike.

I am sorry about the inconvenience. 

Lucas

Hi @svyska,

Thank you for uploading the video. I will forward it to Mike. 

Regards,

Lucas.