ER24 - Safe mode
The machine has entered safe mode to protect itself, learn in these few easy steps how to resolve it.
The machine has entered 'safe mode' to protect itself from potential damage. Safe mode is automatically activated when a critical component encounters a failure—such as a thermocouple or heater malfunction, a major sensor issue, or a significant software error.
Tip
When investigating the issue or contacting support, include a photo or copy of the error code to resolve the issue quickly.
Notification messages
When this occurs, the system generates a specific error message containing detailed information about the root cause. This information is essential for troubleshooting and can significantly assist support teams in diagnosing and resolving the issue efficiently. If you receive this alert, carefully review the accompanying message, as it may provide guidance for addressing the problem directly. If additional alerts are present, they will also be listed in the message for your reference.
Contact support
If you're uncertain how to proceed or need further assistance, please contact support. Our team is ready to help you ensure safe and reliable operation of your equipment.