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One of the Camera Sensors Is Not Providing Readings

If one of the camera sensors is not providing readings, first open the Calibration page using[Machine-IP]:8000 On the Calibration page, check the camera images carefully. If you notice a black line on the right side of one of the camera views, follow the troubleshooting steps below. This black line can interfere with the sensor image detection and may cause one of the cameras to show N/A instead of providing a valid reading. Follow the steps below to determine whether the issue is caused by incorrect calibration or camera misalignment.

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 1. Recalibrate the Sensor

If you notice a black line on the right side of one of the camera views, the first step is to recalibrate the sensor.

 

 

Follow the official calibration procedure using the link : How to Calibrate the Sensor

  2.Check Camera Alignment

If the black line is still visible after recalibrating the sensor, and the same camera continues to show N/A, the issue is likely related to camera misalignment rather than calibration.

In this case:

  1. Power off the machine and follow the appropriate safety procedures.
  2. Remove the top plate of the sensor carefully.
  3. Inspect the cameras and their positions.
  4. Check whether the affected camera has shifted or moved from its correct position.
  5. Look for any signs that the camera may have been touched or displaced during sensor replacement or maintenance.
  6. Verify that the camera is correctly positioned and aligned with the measurement area.

 Note : A small change in the camera's position can affect its field of view and cause the black line to appear. This can prevent the camera from detecting the calibration bar correctly and result in an N/A reading. 


 If the camera is found to be misaligned, reposition it correctly and repeat the sensor calibration procedure